This limited warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales receipt from the original Madera Authorised Retailer is required for warranty service. This limited warranty does not cover products purchased through online auction websites. Online sales auction confirmations are NOT accepted for warranty verification.
Madera Products (“Madera”) warrants that this product (the “Product”) will be free from defects in workmanship and synthetic materials under normal use for a period of one year from the original purchase date (“Limited Warranty Period”). Madera Products purchased in pre-orders and from crowd-funding sites (i.e. Kickstarter and Indiegogo) is subject to evaluation.
Your sole and exclusive remedy for a breach of this limited warranty, and Madera’s sole and entire liability is, at Madera’s option, to repair or replace the defective Product or refund the purchase price of the defective Product within 30 days. Repair or replacement (including parts and labor and shipping costs) shall be made at Madera’s expense. Madera reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable Product warranty period.
Say your dog ate your wallet (true story!) or your Madera product encounters one of life's many unfortunate mishaps - we feel your pain and appreciate having you support us. Therefore, we would like to offer our customers ONE complimentary replacement that can be claimed within the first year of purchase.
If for whatever reason, your Madera product is damaged to an unusable extent just contact us at holler[at]madera.com.au with your story, a picture of your product and your current shipping address (Cosmetic or naturally occuring wear/tear damages doesn't qualify as wood is a material that constantly changes through use). All we need from you is to cover the shipping costs and we can get a brand new Madera product to you as soon as possible, no questions asked. Please note that this a one time use only replacement and only warranty claims made within the first 365 days of purchase will be applicable. Additionally the replacement is only valid for exact or similar items of original purchase.
Warranty claims must be made directly to Madera. Once Madera receives your returned Product, Madera will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product does not conform to this limited warranty. If Madera determines that there is no trouble found with your returned Product or the returned Product is not eligible for warranty service, Madera will ship the Product back to you, at Madera’s expense. If Madera determines that there is a warranted defect in the Product, Madera will, at its option, remedy the defect as set forth below in this limited warranty. Madera is not liable for Products that are damaged or lost in transit to Madera. We recommend that you ship your returned products to Madera via a shipment method that offers tracking. You are responsible for customs fees, including, but not limited to, taxes, duties and brokerage. All products returned to Madera will be subject to review for authenticity. Products determined to be counterfeit will be confiscated and turned over to Madera's legal department for action. Counterfeit cases will not be returned and consumers should seek restitution from their original place of purchase.
EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED WARRANTY, MADERA MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW AND SPECIFICALLY DISCLAIMS AND EXCLUDES ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF SUCH DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED WARRANTIES IS LIMITED TO THE DURATIONS SET FORTH IN THIS LIMITED WARRANTY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. LIMITATION OF LIABILITY IN NO EVENT SHALL MADERA OR ITS SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, OR LOSS OF USE OF THE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE PRODUCT, EVEN IF MADERA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.